Support
How can we help?
Answers for guests and venue teams using the BookDinePlay app and booking pages. Still stuck? Write to us and a person will answer.
For guests
Booking, cancelling and ordering
How do I book a table or a game?
Open the venue in the app or on its website, choose a table or a game such as billiards, darts or shuffleboard, pick the party size, date and time, and enter your name and e-mail address. You get a confirmation e-mail straight away.
Do I need an account?
No. Guests book, buy tickets and order at the table without an account. Your name and e-mail address are enough.
How do I cancel my booking?
Use the cancellation link in your confirmation e-mail. Whether a deposit is refunded depends on the venue's cancellation policy, which is shown before you cancel. To change a booking, contact the venue directly.
How do I order at my table?
Scan the QR code on your table with the app or your phone's camera. You see the menu, can order rounds and keep track of your tab. Pay at the bar or, where the venue offers it, online.
How are deposits and tickets paid?
On a secure checkout page run by our payment provider Stripe. The app never sees or stores your card details. Questions about a charge or a refund are answered by the venue you booked with.
I did not get a confirmation e-mail.
Check your spam folder first. If it is not there, contact the venue with the date and time of your booking; it can look the booking up and resend the details.
For venue teams
Signing in and out of the app
How do I sign in to the app as a venue team member?
Tap "Sign in for venue teams" and sign in with the same account you use for the operator console. The app then switches to operator mode with today's bookings and the QR order queue.
How do I sign out?
Open "More" and tap "Sign out". This removes your sign-in from the device and ends the browser session, so the next person has to sign in with their own account.
I forgot my password.
On the sign-in page, choose "Forgot password?" and enter your e-mail address. You receive an e-mail with a link to set a new password.
How do I get a venue account?
Venue accounts are not created in the app. Request a demo on bookdineplay.com and we set your venue up with you.
Your data
Deleting your data
How do I delete my data or my account?
Send an e-mail to hello@threebit.io from the address you used. Venue team members: write "Delete my account" and we delete your sign-in and account data within one month, keeping only what the law requires us to keep, such as invoices. Guests: your booking details are held for the venue you booked with. Write to the venue, or to us with the venue's name and the date of your booking, and we will help the venue delete them.
What does the app store on my device?
Only what it needs to work: your sign-in if you are a venue team member, recently opened venues, your next booking and its reminders. The camera is used only to scan table QR codes and nothing is saved. The app contains no ads and no tracking. Details are in our privacy policy.
Contact
Write to us
Questions about a specific booking, deposit or order are best answered by the venue. For anything about the app or your venue account, e-mail us at hello@threebit.io.